Privacy Policy — How 5555pk Handles Your Data

01Who We Are

5555pk is an online betting and casino platform accessible at 5555pk.biz, operated specifically for the Pakistani market. All services on 5555pk are provided in Pakistani Rupees (PKR) and the platform is designed to serve Pakistani players across the country — from Karachi and Lahore to Islamabad, Peshawar, Multan, Faisalabad and beyond.

For the purposes of this Privacy Policy, 5555pk is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about this Policy or about how 5555pk handles your data, you can contact us directly at support@5555pk.biz.

02Personal Data We Collect

5555pk collects personal data in the following categories:

03How We Collect Your Data

5555pk collects your personal data through three main channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or use the responsible gaming tools available on 5555pk.
• Automatically — through cookies, server logs and analytics tools as you use the platform. This includes your IP address, device identifiers, browsing behaviour on 5555pk pages and in-app activity such as games played and bets placed.
• From third parties — when you use a payment provider such as Easypaisa or JazzCash to fund your 5555pk account, we receive a transaction reference and confirmation from that provider. We do not receive your full wallet password or PIN from any payment provider.

04Why We Use Your Data

5555pk processes your personal data for the following purposes, each grounded in a lawful basis:

• Account management — creating and maintaining your 5555pk account, verifying your identity and ensuring only one account per player exists on the platform.
• Service provision — processing your bets, deposits, withdrawals and casino gameplay. Without this data, it is not possible to provide the 5555pk service.
• Fraud prevention and security — detecting duplicate accounts, identifying suspicious transaction patterns, preventing money laundering and protecting the integrity of the platform for all players.
• Legal compliance — meeting Know Your Customer (KYC), Anti-Money Laundering (AML) and financial record-keeping obligations that apply to online betting platforms.
• Customer support — responding to your enquiries, resolving account issues and handling complaints. Support correspondence is retained to provide a consistent service history.
• Responsible gaming — monitoring player activity patterns to identify signs of problem gambling behaviour and making responsible gaming tools available at appropriate moments.
• Platform improvement — using anonymised and aggregated behavioural data to understand how players use 5555pk and to improve the platform's features, performance and content.
• Communications — sending transactional notifications (deposit confirmations, withdrawal alerts, bet settlements) and, where you have opted in, promotional communications about 5555pk offers.

05Data Sharing & Third Parties

5555pk shares personal data with third parties only in the following limited circumstances:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processing partners require transaction data to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers — third-party KYC verification services may process identity documents during the verification process. These providers are contractually bound to handle data securely and to use it only for verification purposes.
• Fraud and AML screening — transaction monitoring and anti-money laundering services that assist 5555pk in meeting its compliance obligations.
• Technical infrastructure — cloud hosting, database management and platform infrastructure providers that process data as part of delivering the 5555pk service. These providers act as data processors under instruction from 5555pk.
• Legal authorities — where required by law, court order or legitimate regulatory request, 5555pk will disclose personal data to the relevant authority. 5555pk will notify affected players where legally permitted to do so.

5555pk does not share personal data with advertising networks, social media platforms, data brokers or any third party for commercial purposes unrelated to the delivery of the platform's services.

06Payment Data & PKR Transactions

All financial transactions on 5555pk are processed in Pakistani Rupees (PKR). The payment methods accepted — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard — are processed by certified payment gateways that use industry-standard encryption.

5555pk stores the following payment-related data to enable withdrawals and comply with financial regulations:

• The type of payment method used (e.g., Easypaisa mobile wallet)
• The last four digits or partial reference of the payment account where applicable
• Transaction amounts, dates, references and outcomes
• The name registered to the payment account, which must match the 5555pk account name

5555pk does not store full card numbers, CVV codes, mobile wallet PINs or online banking passwords. These are entered directly into secure payment forms and processed by the relevant payment provider without 5555pk ever having access to the full credential.

07Cookies & Tracking

5555pk uses cookies — small text files stored on your device — to enable core platform functionality, remember your preferences and understand how the platform is being used. The cookies used on 5555pk fall into the following categories:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies — store your preferences such as display language, odds format and notification settings so you don't have to reconfigure them on each visit.
• Analytics cookies — anonymised data about how players navigate and use 5555pk, used to identify performance issues and improve the platform. This data is not linked to identifiable individuals.
• Responsible gaming cookies — track session duration to support the delivery of reality check notifications and time-based responsible gaming tools where you have enabled them.

5555pk does not use advertising cookies, retargeting pixels or social media tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the platform.

08Data Security

5555pk implements a layered approach to data security designed to protect player information at rest and in transit:

• Encryption in transit — all communication between your device and 5555pk is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is active.
• Encryption at rest — sensitive data including identity documents and payment references stored in 5555pk's systems is encrypted at the database level.
• Access controls — personal data is accessible only to 5555pk staff who need it to perform their specific function. Access is role-based, logged and reviewed regularly.
• Password security — account passwords are stored as one-way hashed values. 5555pk staff cannot see your password and will never ask for it.
• Two-factor authentication — 5555pk offers two-factor authentication (2FA) to all players. Enabling 2FA significantly reduces the risk of unauthorised account access.
• Security monitoring — 5555pk's systems are monitored continuously for anomalous activity, intrusion attempts and unusual transaction patterns.

09Data Retention

5555pk retains personal data for as long as is necessary for the purpose for which it was collected, taking into account legal and regulatory obligations. The following retention guidelines apply:

• Active accounts — personal data is retained for the duration of your 5555pk account and for a period of 90 days after account closure, after which non-financial data is deleted.
• Financial transaction records — retained for a minimum of 5 years from the date of the transaction to satisfy financial regulation requirements.
• KYC verification documents — identity documents are retained for the duration of the account plus 5 years following closure.
• Support correspondence — customer support communications are retained for 2 years from the date of the last interaction.
• Behavioural and analytics data — anonymised and aggregated. Identifiable behavioural data is deleted within 90 days of account closure.

At the end of the applicable retention period, personal data is securely deleted or permanently anonymised. If you request account closure, the deletion timeline above applies from the date of closure confirmation.

10Your Data Rights

As a player registered on 5555pk, you have the following rights regarding your personal data. You can exercise any of these rights by contacting support@5555pk.biz:

Requests relating to your data rights are processed within 30 days of receipt. Where a request is complex or numerous, we may extend this by a further 30 days, and will inform you of the extension. There is no fee for making a data rights request.

11Minors & Age Restriction

5555pk is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If a minor attempts to register on 5555pk, their registration will be declined and any data submitted will be deleted immediately upon detection.

Where 5555pk becomes aware that a minor has accessed the platform by providing false age information, the account will be closed immediately, all funds will be returned via the original payment method, and the incident will be documented in accordance with our safeguarding procedures.

If you believe a person under 18 has registered on 5555pk using a false identity, please contact support@5555pk.biz immediately. We take underage access seriously and investigate all such reports promptly.

12Updates to This Policy

5555pk may update this Privacy Policy periodically to reflect changes in how we operate, changes in data protection requirements, or improvements in our data handling practices. The date of the most recent update is displayed at the top of this page.

Where an update is material — meaning it meaningfully changes how your data is used or your rights as a player — 5555pk will notify registered players by email at least 7 days before the change takes effect.

Continued use of 5555pk after the effective date of any Policy update constitutes acceptance of the revised Policy. If you do not accept the updated Policy, you may request account closure by contacting support@5555pk.biz before the effective date.

All previous versions of this Privacy Policy are available on request from the support team.

13Contact & Data Enquiries

For any question, concern or request relating to this Privacy Policy or the personal data 5555pk holds about you, please contact us via the following channels:

• Email: support@5555pk.biz
• Subject line for data requests: "Privacy / Data Request – [your account username]"
• Live chat: available 24/7 within your logged-in 5555pk account
• Response time: data rights requests are acknowledged within 48 hours and resolved within 30 days

When submitting a data access or deletion request, please include your registered phone number or email address and a brief description of the request so we can process it efficiently. We may ask you to verify your identity before releasing or deleting account data.